For Shopify, WooCommerce and DTC stores

AI agents for e-commerce stores: recover more sales and automate support

Missed call. Missed sale. I build AI agents that answer WhatsApp, Instagram DMs, website chat and phone calls around the clock, check orders from your store data, confirm COD orders and follow up abandoned carts, so fewer sales slip away after checkout.

  • WhatsApp
  • Instagram & Facebook DMs
  • Phone calls
  • Website chat
  • n8n workflows

Free 15-minute audit · You own every account · See working demos

Built with the tools your store already uses

  • n8n
  • Shopify
  • WooCommerce
  • WhatsApp
  • OpenAI
  • Vapi
  • Google Sheets

Tool names are trademarks of their owners. Shown to describe the stack I build with; no partnership implied.

The problem

Where do online stores lose sales after checkout?

Mostly in the gaps between a customer's signal and your team's reply. The customer doesn't wait. They buy from the store that answered first.

  • Unanswered WhatsApp and Instagram DMs“Is this in stock?” arrives at 2 AM. Nobody replies until 10.
  • Missed callsYour team is packing orders, or it's 11 PM. The phone rings out and the caller tries the next store.
  • Abandoned carts with no follow-upThe shopper added items, got distracted and never heard from you again.
  • Unconfirmed cash-on-delivery ordersParcels go out to people who never meant to pay, and come back as returns.
  • Repeat buyers who went quietNobody reminds a happy customer to come back.
  • Stock and order problems spotted too lateA best-seller runs out and someone notices days later.

Most stores don't have a data problem. They have an action problem. The fix is a simple rule: when this signal happens, this action runs automatically.

Without automation

  • Replies depend on who is online, so night and weekend messages wait
  • Calls ring out while the team is packing orders
  • Abandoned carts and COD orders are followed up by hand, when someone remembers
  • Stock problems are noticed when customers complain

With AI agents and n8n

  • WhatsApp, Instagram and website questions get an instant answer from your store data
  • Every call is answered, and routine ones are handled end to end
  • Cart reminders and COD confirmations run on their own, with stop rules
  • Your team gets an alert the moment something needs a human

Services

Three ways I help your store

Every service belongs to one of three outcomes. Pick the outcome you need most, and the free audit tells us which workflow to build first.

Compare all services

How it works

From free audit to a working agent in three steps

  1. Step 1

    Free 15-minute audit

    We look at where your store is losing time or sales: DMs, calls, carts, COD, repeat buyers.

  2. Step 2

    Plan the 2–3 workflows that matter most

    A clear, written plan. We start small with the automations that pay back first, not everything at once.

  3. Step 3

    Build, test and hand over

    I build it in your accounts, you test it on real messages or calls, and you get simple docs or a guide video.

Work

Working demos you can see (and one you can call)

I'm early in my freelance journey, so instead of logos and big claims I show working builds. Demos are labelled as demos.

AI voice agent demo cover: Sara checks order 1001 live through an n8n workflow and reads the delivery status to the caller

Demo build

Sara, AI voice agent for an online store

Answers the call, checks the order live, confirms the COD amount and logs the call to Google Sheets.

See the demo →

Demo build

WhatsApp AI agent for e-commerce

Answers order status, product and return questions from a Google Sheets order list, in English or Roman Urdu, and never invents order details.

How it works →

Illustration · sample data

Client project

AI sales and support chatbot for an SEO agency

Answers visitor questions, qualifies leads and guides people to a free audit or WhatsApp, on a client's agency website.

Read the project →

See all six projects, including the missed-call recovery system and the low-stock alert agent. Or call the live AI receptionist demo on +1 (930) 216‑3103.

Why work with me

What you can expect from every build

Reliable, not just working

Input checks, duplicate prevention and error alerts are built in from the start.

You own everything

Accounts, numbers and data stay in your name. You pay providers directly.

Clear handover

Simple docs or a short guide video so your team can run it without me.

Small first, then grow

We start with the 2–3 workflows that matter most and add more only when they prove useful.

Majid Ali, founder of Ecom Agent Lab, building AI automations

Founder

Hi, I'm Majid Ali

I'm an AI automation freelancer based in Pakistan, and I build AI agents for e-commerce stores. Most stores don't lose sales because of bad products. They lose them in the gaps: a cart nobody follows up on, a WhatsApp message answered six hours late, a repeat customer nobody reminds to come back.

I build the automations that close those gaps with n8n, Vapi, OpenAI and Gemini, connected to Shopify, WooCommerce and Google Sheets. You work with me directly, from the first audit to the handover.

  • n8n
  • Vapi
  • OpenAI
  • Gemini
  • Shopify
  • Google Sheets

Frequently asked questions

What does an AI agent for an e-commerce store actually do?

It handles the repetitive conversations and follow-ups your team can't always get to: replying to WhatsApp and Instagram questions about products, orders and delivery, answering phone calls, confirming cash-on-delivery orders, reminding shoppers about abandoned carts and alerting your team when something needs a human. It works from your real store data, not guesses.

Can one AI agent answer WhatsApp, Instagram DMs and website chat?

Yes. That's the AI customer support agent: one agent, one knowledge base (your FAQ, policies and order data) and one n8n backend behind every channel. Answers stay consistent, and anything it can't handle goes to your team with a short summary.

Will the AI make up order details or prices?

It shouldn't, and I build it so it can't easily do that. The agent looks orders up in your store or sheet through a workflow. If it can't find an order or doesn't know an answer, it says so and hands the conversation to your team instead of guessing. My WhatsApp demo agent is instructed never to invent order details.

How much does it cost?

AI voice agents are fixed packages: Starter $150, Standard $350 and Advanced $700 (one-time). WhatsApp, Instagram and Facebook DM automation, the AI support agent, chatbots and n8n workflows are a custom quote after the free audit, because they depend on how many workflows you need. You pay providers such as Meta, Vapi or OpenAI directly for usage, and there is no monthly fee to me unless you want ongoing support.

Do I need the WhatsApp Business API?

For automated AI replies and reminders, yes. The regular WhatsApp Business app isn't built for automation. The API is set up through a Meta business account with your own number. I help with setup. Messages sent outside the 24-hour customer service window use templates that Meta approves.

Which store platforms do you work with?

Shopify and WooCommerce most often, plus Google Sheets and Supabase for simple order and inventory data. If your platform has an API, n8n can usually connect to it. We confirm what's possible in the free audit before you pay for anything.

Can the agents reply in Arabic or Urdu?

My demo WhatsApp agent replies in English or Roman Urdu. English works best for voice agents. If your customers write in Arabic or another language, we discuss it in the audit and test replies in that language before anything goes live.

Where are you based, and will time zones be a problem?

I work remotely from Pakistan (PKT, UTC+5). That's one hour ahead of the UAE and a few hours ahead of the UK, so there's plenty of overlap for calls. Your automations run 24/7 in the cloud, so they don't depend on anyone's working hours.

Book a free 15-minute automation audit

Tell me how your store sells and supports customers today. In 15 minutes we find the 2–3 workflows worth automating first. No pitch deck, no obligation.

Prefer to hear an AI agent first? Call the live AI receptionist demo: +1 (930) 216‑3103 (it's an AI agent, not a person).

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